Like Kalnieva, he says negative reviews about his business were posted prominently while positive, five-star reviews were hidden in the not currently recommended section. Yelp, Google and UrbanSpoon targets for fake reviewsĮphraim Dloomy says his Yelp saga began about six months after he opened his Toronto restaurant, Ba-Li Laffa, in June 2012.Yelp accused of burying good customer reviews.Yelp is based in San Francisco, active in 29 countries, and boasts 139 million monthly visitors. But she joins many small businesses in North America that have accused Yelp of a shakedown of sorts - implying in some way it can improve review listings for a price. She believes Yelp continued to unfairly highlight her negative reviews, resulting in lost clients who got cold feet after reading them. Kalnieva, who runs the small family company S & Sons Moving, refused to pay up. She says she got the distinct impression from the salesperson that if she accepted, her problem would disappear: "What I got without spoken direct words is, 'Start paying, and we’ll find a way to get rid of the bad reviews.'" Then she starting getting calls from a Yelp sales representative trying to convince her to pay to advertise on the site. What I got without spoken direct words is, "Start paying, and we'll find a way to get rid of the bad reviews." - Nadia Kalnieva, S & Sons Moving To make matters worse, she says, positive reviews about her company were hidden below in a "not currently recommended" category. Her troubles with the hugely popular customer review website began about two years ago when she noticed a couple of negative reviews about her business were prominently featured. Nadia Kalnieva says she can no longer bear to check online reviews about her Toronto moving company on Yelp.
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